Terms of service

Effective Date: February 23, 2026

Welcome to Velouré Hair Extension. By accessing or using our website, services, or products, you agree to comply with and be bound by these Terms of Service (“Terms”). Please read these Terms carefully. If you do not agree with these Terms, you must not use our website or purchase our products.

1. Introduction 

Velouré Hair Extension (“Velouré,” “we,” “our,” or “us”) provides luxury, raw human hair products, including bundles, closures, and hair care accessories. Our website, located at [your website URL], and related services are governed by these Terms of Service.

By using our website or purchasing our products, you acknowledge that you have read, understood, and agreed to these Terms, including our Privacy Policy, Return Policy, and Shipping Policy. 

2. Eligibility

By using our website, you represent and warrant that:

  • You are at least 18 years of age or have reached the age of majority in your jurisdiction;
  • You are capable of forming legally binding contracts; 
  • You will comply with all applicable laws and regulations in your use of our website and products. 

3. Account Registration

To make purchases or access certain features, you may be required to create an account. You agree to:

  • Provide accurate, current, and complete information; 
  • Maintain the security of your account credentials;
  • Notify Velouré immediately of any unauthorized use of your account. Velouré is not responsible for any loss or damage resulting from your failure to comply with these requirements.

4. Product Information

Velouré endeavors to provide accurate descriptions, images, and pricing of products. However, we do not guarantee that all product information is complete, reliable, or error free.

All products are subject to availability. We reserve the right to limit quantities, discontinue products, or correct errors in pricing or product information without prior notice.

5. Ordering and Payment

  • All orders are subject to acceptance by Velouré. We reserve the right to refuse or cancel any order for reasons including product availability, errors in pricing or product information, or suspected fraud.
  • Payment must be made at the time of order using the accepted payment methods listed on our website.
  • Prices are in USD unless otherwise indicated and are exclusive of taxes, shipping, and handling fees, which will be added at checkout. 

6. Shipping and Delivery

  • Shipping is conducted in accordance with our Shipping Policy, which may vary depending on the shipping destination and selected method.
  • Delivery dates are estimates and are not guaranteed. Velouré is not liable for delays caused by carriers, customs, or other factors beyond our control. 

7. Returns, Exchanges, and Refunds

All returns, exchanges, and refunds are handled according to our Return Policy. Luxury, raw hair products are non-refundable unless defective or damaged during shipping. Velouré reserves the right to deny returns that do not comply with our policy. 

8. Intellectual Property

All content on our website, including images, logos, text, designs, and product descriptions, is the intellectual property of Velouré Hair Extension and is protected by copyright, trademark, and other applicable laws.

You may not:

  • Reproduce, distribute, or display any content from the website without prior written consent;
  • Use our intellectual property for commercial purposes or create derivative works.

9. Prohibited Activities

You agree not to:

  • Use the website for unlawful purposes;
  • Engage in fraudulent activity, including misuse of payment information;
  • Violate the rights of others, including intellectual property or privacy rights;
  • Interfere with or disrupt website functionality. 

10. Limitation of Liability

To the maximum extent permitted by law, Velouré Hair Extension shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products.

Our total liability for any claim arising from or relating to these Terms, products, or services shall not exceed the amount paid by you for the relevant product.

11. Indemnification

You agree to indemnify and hold harmless Velouré Hair Extension, its affiliates, officers, and employees from any claims, damages, or expenses arising out of your violation of these Terms or your use of the website or products. 

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of [Your State], United States, without regard to conflict of law principles. Any disputes shall be resolved in the courts located within [Your County], [Your State]. 

13. Changes to Terms

Velouré reserves the right to update or modify these Terms at any time. Updated Terms will be posted on our website with the “Effective Date” indicated. Your continued use of the website after any changes constitutes acceptance of the new Terms. 

14. Contact Information

For questions or concerns regarding these Terms or our services, please contact us:

Velouré Hair Extension 

Email: [support@velourehairext.com]