At Velouré Hair Extensions, we believe luxury hair should feel effortless, beautiful, and empowering. Our raw hair collections are crafted to deliver the highest standard of authenticity, quality, and longevity.Below you’ll find answers to common questions about our products, care recommendations, and ordering experience.

The Velouré Standard

What makes Velouré Hair Extensions different?

Velouré Hair Extensions provides 100% raw human hair sourced from single donors. Unlike processed hair that is chemically treated or steam altered, our hair maintains its natural strength, movement, and integrity.

Each bundle is carefully selected to ensure:
• Natural fullness
• Minimal shedding
• Authentic texture patterns
• Luxury-grade quality

Because every bundle is completely natural, no two bundles are identical – creating a beautifully authentic look.

What is raw hair?

Raw hair is the purest form of human hair available in the luxury extension industry.

It has never been chemically processed, steam treated, or coated with silicone, which means the hair maintains its original cuticle alignment and natural strength.

This allows Velouré hair to:
• Last significantly longer than processed extensions
• Be colored, bleached, or toned
• Hold curls and styles beautifully
• Maintain softness and natural movement

Raw hair behaves just like natural hair and should be cared for accordingly

Our Collections

Velouré Luxe Straight Collection

A sleek, polished texture with a naturally silky finish. Perfect for classic, elegant styles.

Velouré Soft Wave Collection

Soft flowing waves that create effortless volume and movement.

Velouré Plush Curl Collection

Beautifully defined curls with rich body and luxurious fullness.

Length Guide

Recommended Bundle Amount

The number of hair bundles will vary depending on the hair texture and your desired volume.

14–20 inches: 2–3 bundles
22–26 inches: 3 or more bundles
28–30 inches: 4 or more bundles

Hair Care

Can Velouré hair be colored?

Yes, our hair products can be colored, bleached, toned, or styled with heat.
We recommend having this done by a licensed professional hair stylist to ensure the best results and to maintain the integrity of the hair.

How should I wash my extensions?

To ensure longevity of your Velouré hair products we recommend the following care
instructions:

• Detangle with a wide-tooth comb
• Cleanse with sulfate-free shampoo, apply conditioner
• Rinse with lukewarm water
• Air dry when possible
• Avoid excessive heat styling

Does raw hair shed?

Minimal shedding is normal with any human hair extensions. Proper care and gentle
detangling help maintain the fullness and integrity of the hair.

Orders & Shipping

Can I cancel or modify my order after it has been placed?

Once your order has been placed it cannot be cancelled or refunded. If you need to modify your order, please contact our customer service team as soon as possible.

Once an order is processed and shipped, we may not be able to make changes.

How can I track my order?

Once your order has been shipped you will receive a confirmation email with your tracking number. You can use the tracking number to monitor the delivery status of your order through the tracking link provided in the email or on the UPS website.

How long does shipping take?

Orders are typically processed within 1–3 business days. Standard shipping takes 3–5
business days and express shipping takes 1–2 business days.

Do you ship internationally?

Yes, Velouré ships internationally. Delivery times vary depending on destination and
customs processing.

Returns & Exhanges

Do you accept returns?

Due to the hygiene nature and high demand of our products, all sales are FINAL and there are no refunds allowed on any grounds. 

Returns are accepted only if the product is defective, damaged, or not as described.

Luxury hair products that have been used, washed, cut, or altered are not eligible for return or exchange. 

To initiate a return, contact our customer service team support@velourehairext.com within 2 business days of receiving your order. 

There is a $35 restocking fee for ALL exchanges. Return shipping cost must be paid by customer.

Contact Velouré

Customer Support

For all inquiries, please contact support@velourehairext.com. Our team typically responds within 24–48 business hours.